Study Group Session 62: General Question and Answer Session

Owned by Lauren Rupert
Jun 21, 2023
1 min read

Reminder: Study Group will now run on a bi-weekly basis

The recording of the Study Group Session on June 21th, 2023 is now available. For more general information and the schedule, see the Page 1+ Study Group Sessions page.

Session Notes

  • OCUL Resource Sharing Session

  • Support Portal - Ticket and Case Speed

    • slow replies

    • no conversation, and being passed off between contacts

    • Not experiencing good customer service

    • Several people experiencing long response times (some months)

    • Support team encourages using the chat

      • If you are not seeing the chat adjust your role to “chat with support”

    • Ex Libris Support Open Cases Escalation Path

  • Purging Users - Questions Collaboration Space

  • Prioritizing Request Lists

    • “Activate next” button kept moving and then last week it disappeared

    • Option to have a “priority next” feature (there are 8 priorities)

    • You need to contact Ex Libris to activate this feature

  • Primo Studio

    • Ignoring that files were being uploaded

    • There is a piece of code in the custom JS script (taken out when adding the LibraryH3lp chat widget)

  • Leganto Implantation (George Brown)

  • ISLANDORA migration

Recording