Study Group Session 62: General Question and Answer Session

Reminder: Study Group will now run on a bi-weekly basis

The recording of the Study Group Session on June 21th, 2023 is now available. For more general information and the schedule, see the Page 1+ Study Group Sessions page.

Session Notes

• OCUL Resource Sharing Session

• Support Portal - Ticket and Case Speed

  • slow replies

  • no conversation, and being passed off between contacts

  • Not experiencing good customer service

  • Several people experiencing long response times (some months)

  • Support team encourages using the chat

    • If you are not seeing the chat adjust your role to “chat with support”

    • Open

      

  • Ex Libris Support Open Cases Escalation Path

• Purging Users - Questions Collaboration Space

• Prioritizing Request Lists

  • “Activate next” button kept moving and then last week it disappeared

  • Option to have a “priority next” feature (there are 8 priorities)

  • You need to contact Ex Libris to activate this feature

• Primo Studio

  • Ignoring that files were being uploaded

  • There is a piece of code in the custom JS script (taken out when adding the LibraryH3lp chat widget)

• Leganto Implantation (George Brown)

• ISLANDORA migration

Recording

Open