Ex Libris Support Center

Owned by Liana Giovando
Last updated: Oct 07, 2022
2 min read

During Onboarding we will confirm logins for those who will be submitting cases.

The ProQuest/Ex Libris Support Center launched on November 8, 2021

To confirm or create access to the Support Center, go to https://support.proquest.com and click Login

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If you have already have a Support Center account and this is your first time using the new Support Center since it launched November 8, 2021, please reset your password first by clicking reset your password or Forgot your password?

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When you have logged in, please confirm you can submit a case for both Alma and Primo.   
Please see: User Guide

If you have do not have a Support Center account and will be submitting cases, click Register to access the Support Center.

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Once you have confirmed that you can submit a case for both Alma and Primo, you can give a colleague access to your institutional cases in the Support Center using the instructions on the page linked below.

How do I give a colleague access to institutional cases in the Support Center?