• Colleges can address this partially through Display Logic Rules that hide specific resource types (see sections and by limiting the New_Discovery_Network search profile to physical materials (see sections ;

• some colleges have noticed that requests can still be placed if patrons access the resource from databases outside of Primo VE, through related resources link, bypassing the DLRs: see https://clo-collaboration-spaces.atlassian.net/wiki/spaces/RSIP/pages/1369243679/Humber+-+Discussion+Page?focusedCommentId=1513291777; (at approximately 41 minutes); Resource sharing appearing when clicking on "Check for fulltext" in EBSCO databases

• Humber Colleges has suggested addressing this through the link resolvers for each database: https://clo-collaboration-spaces.atlassian.net/wiki/x/AYAUWw ; https://clo-collaboration-spaces.atlassian.net/wiki/x/AYB7XQ

• OCLS has an Ex Libris support case open regarding this issue

• requests for electronic resources should be automatically cancelled in Alma (“cancelled by staff” status) and patrons will receive the Ful Cancel Request letter

• for now, colleges have chosen to address these requests by redirecting them to their ILL departments to locate the resources with other partners, sending queries or direct e-mails to users, customizations of their RS Request Form, and using Libwizard form (subscription) or Google Forms (free) for ILL requests for these records: see Primo VE settings for Resource Sharing (RS) - best practices?; https://clo-collaboration-spaces.atlassian.net/wiki/x/AYAUWw ; Resource sharing appearing when clicking on "Check for fulltext" in EBSCO databases; Add a Libwizard ILL form to the Primo VE full record (can also add a Google Form instead of Libwizard)

• Loyalist College has been testing disabling Cancel Request on Locate Failure in their borrowing setup because it was sending the request cancellation letter very quickly to patrons and Loyalist is not ready to disable the letter

• They found that:

  • Borrowing requests with a 'locate failed' status remained in their active borrowing requests and they could review and place the request externally. The Requester does not receive a Request cancelled letter. They are satisfied with this functionality.

  • However, the request with "locate failed" status was only showing a "View" option and Cancel is not available in the row action menu.  Staff can click on the specific request and select "change status" under the ellipsis (...) action menu. It allows them to select "change status" and "Cancelled by staff > Reason: Failed to locate potential suppliers".  However, the job does not make any changes (0 or 1 changes applied).

  • They can also "remove the request" and monitor the "failed to locate" requests in analytics.

Issue was resolved: Loyalist was able to cancel a few "locate failed" requests and is happy with this setting for Loyalist.

• See: https://clo-collaboration-spaces.atlassian.net/wiki/x/AQAVXw

https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/050Resource_Sharing/020Borrowing_Requests/030Managing_Resource_Sharing_Borrowing_Requests

• staff at Northern College were unable to select pickup location and submit form in Alma

• issue was resolved by attaching libraries to their respective campuses in Alma

• the Page 1+ Borrowing Rule and TOU are configured with a Pickup Location Policy of "in patron's affiliated Campus."

• staff member at Cambrian College was unable to see resource sharing request option in Primo VE records, blank form gives a “This form cannot be displayed” error message: this was caused by staff member exceeding 5 active resource sharing request limit in Page 1+ Borrowing Rule

For more information on associate the library with the campus, please see Ex Libris Documentation on Configuring Campuses.

• Niagara College was unable to submit a Resource Sharing Borrowing Request form in Alma without filling out the Request Costs portion.

• The issue was resolved by changing the value in their Request Cost TOU Policy from 0 to "None". Since the policy was configured to have a value (even though that value is 0), it means that Alma is expecting a value in the RS form when it is created. If None is selected, it circumvents this entirely.

In order to facilitate a no recalls policy when a physical item request is placed for an item that has been loaned through a resource sharing request, the Recalled by Partner and Borrower Recall steps have been disabled in the Page 1+ Borrowing and Page 1+ Lending Workflows distributed from the Network Zone. With these steps removed from the workflow profiles, all behavior will be dictated by the normal operation of TOUs and the Loan Recall Configuration menu, as with any other kind of loan. In testing, we noticed that removing these steps from the workflow profiles preserves the due date for the item. However, renewals for the item could be blocked and the status of the item might not be changed in the borrowing or lending requests lists. Staff will be able to see the status in the history of the request.  

Alma is not currently able to accommodate for the delay between when a request is placed and when it is loaned to the patron (how long an item may spend on the hold shelf and in transit) automatically.

Members of the RSWG were able to come up with a work around. We are recommending two steps in the work around for the resource sharing loan lengths being too short:

1. if you changed the delivery delay in each partner profile to 7, please return the value to 0. Initially this step showed promise. However, it seems there was a change in the July update that makes the problem worse.

2. be aware that we have made a change to the Page 1+ Lending Resource Sharing Rule’s attached terms of use “Page 1+Lending Rules.” Lending rule due date (NOT the loan rule due date) has had the value changed from 14 exact days to 21 exact days. If you are not attached to the NZ, you will have to make the change yourself.

This change should result in approximately 14 days for the loan to the patron. Approximate because it will actually be [Lending Due Date]-[Shipping Time]-[Hold Shelf Time]=[Loan Due Date].

We have proposed an idea on the idea exchange to prefer the loan due date length unless it exceeds the lending due date. Please consider voting for the idea. https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/48669257-resource-sharing-loan-due-date

• Presently, institutions outside of the networked environment do not have access to the catalog of networked institutions. In order for an institution outside of the networked environment to have access to the catalog on a networked institution and place resource sharing requests directly from an item record in Primo VE, both institutions will need to implement deep search configurations for Primo VE. The deep search functionality is currently limited to one institution/search profile. Alternatively, patrons can place requests through the Blank ILL form in Primo VE.

• Loyalist and Seneca Colleges successfully added an NZ search profile through deep search configurations and tested placing requests using this configuration

• Ex Libris do not foresee any issues with the colleges outside of the network adding the deep search scope configurations for the NZ and using them to search and place requests in Primo VE

• For more information, see: https://clo-collaboration-spaces.atlassian.net/wiki/x/AYBEX ; https://clo-collaboration-spaces.atlassian.net/wiki/x/AQAUXw ; https://clo-collaboration-spaces.atlassian.net/wiki/pages/resumedraft.action?draftId=1595211777&draftShareId=1ece85b6-3eb0-4d3c-b4fd-3968cd211a3e ; Resource Sharing – Search Options for Colleges Outside of the Networked Environment – Instructions

• when the Page 1+ rules distributed from the NZ are edited in an IZ they become managed in the IZ

• for the Page 1+ rules distributed from the NZ appear in your IZ again, you will need to rename the edited rules

• see https://clo-collaboration-spaces.atlassian.net/wiki/x/DwDxWQ

All Colleges MUST add code to the Resource Sharing Shipping Slip letter. Currently there is a coding error that excludes Address Line 3 from displaying in your own shipping slip. This means that you may not print out the street address of your partner.  This is not a contact issue for your partner, it is an issue with your letter. This has been reported to Ex Libris to resolve, but they have not fixed it yet. All environments are experiencing this and will need to modify their code. Address Line 3 is missing altogether.

Here is how to solve it:

1. Go to Configuration > General > Letters Configuration

2. Seach for Name: Resource Sharing Shipping Slip letter

3. Select Edit from the more options (…) menu beside the letter

4. Scroll down the XSL script to the section for:

notification_data/partner_shipping_info_list/partner_shipping_info">

5. Add this row:

   <tr><td><xsl:value-of select="address3"/></td></tr>

• The rs_hold_shelf_expiration parameter, in combination with the ignore_lender_due_date parameter, determine how hold shelf expiration is calculated for items received for resource sharing borrowing requests. This parameter is not managed in the Network Zone.

• If your parameter is set to due_date, the hold shelf expiry time will match the request due date. If it is set to circ_desk, the expiration date will match the hold shelf configuration for the circulation desk.

• Instructions have been added to the Documentation for how to customize this parameter.

• To ensure that move requests show up in the Pick from Shelf list of the library that owns the item, set the rs_auto_request_lending parameter to false and the Show in Pick from Shelf list setting in the Resource Sharing Request Rule in your Request Pickup Configuration to True.

• Instructions have been added to the Documentation for how to make these changes.

• Lending requests only appear on the Tasks widget when they require intervention, with active notes attached. Requests with a New request status do not appear on the widget.

• optional configuration to have new lending requests appear on your Tasks widget without active notes as new requests that require manual intervention by customizing the value of the rs_auto_request_lending parameter added to Documentation

• Internal mapping table updated to exclude resource sharing requests from restore job for colleges in the networked environment

• Ex Libris can also enable this in the IZs of colleges outside of the networked environment, please let OCLS know if you would like us to open a ticket and/or if you need more information

• ‘SUBMIT_PURCHASE_REQUEST_RS' is now enabled for Fulfillment Services Operator / Fulfillment Services Manager roles for colleges in the networked environment

• Ex Libris can also enable this in the IZs of colleges outside of the networked environment, please let OCLS know if you would like us to open a ticket and/or if you need more information

• Previously, when borrowing institution marked an item as lost, the request was changed to lost communicated and no fines and fees were applied to the lost loan. The lender received a message regarding the lost item, and they had to manually send a message with the fines and fees that would be applied to the borrowing institution. The borrowing institution had to manually add the fines and fees to the patron.

• rs_use_tou_for_lost_item parameter was enabled in the NZ so fines and fees will be added automatically to the patron, based on the borrowing library’s Loan TOU

• Instructions were added to Documentation for creating Loan TOU for resource sharing requests

• La Cite College was interested in limiting the pickup location options in their form to the one library working with resource sharing requests

• There is no direct method to achieve what La Cite is asking for. It can be done, but it would require either a) changing the Deliver To relationships between the RS library and the other libraries (not an ideal situation), or b) removing the Hold Shelves from the other libraries (definitely not a realistic option). Or, worded another way, the only way to remove those libraries from the Pickup Location dropdown is to make them ineligible pickup locations; there's no other way to customize the contents of these dropdown menus.

• Alternatively, if the desired outcome is that all incoming RS requests will only be sent to the RS Library's default pickup location, then the simplest solution might be to remove the Pickup Location field from La Cite's RS form. Since a default location is configured, all incoming RS requests will be routed to this location unless a user configured the dropdown menu otherwise. So if the menu is not visible (and a user can't edit it), then every request will use that default pickup location.

• Configuration>Discovery>Display Configuration>Labels>Request options Labels: https://clo-collaboration-spaces.atlassian.net/wiki/x/AYAUWw

• French label translations created by University of Ottawa for OCUL:

• Instructions to be added to Documentation