Open

Email helpdesk@ocls.ca for help with:

• Alma configuration and general support

• PrimoVE configuration and general support

• eResource access issues

• Sandbox access or issues

OCLS helpdesk staff monitor, triage and respond to requests Monday to Friday from 9am to 5pm.

Open

• Post Page 1+ questions on the Page 1+ Discussion forum

• Join college library and OCLS staff at bi-weekly Study Group meetings to ask questions, discuss issues and learn about hot topics

Open

• Page 1+ Alma & Primo Guide is your source for Page 1+ instructions, workflows, guidelines, policies and training

• Alma Basics

• Alma Fulfillment

• eResource Management

• Network Zone

• Resource Sharing

• Analytics

• Sandboxes

Open

Visit the ExLibris Support Center to:

• Known Issues Portal Check, report and track known systemic issues with Alma/Primo VE and Content

• Submit a Support Case to request help with Alma or Primo functionality problems

• Ex Libris Open Case Escalation Recommendations

• ExLibris System Status page for system down

Open

The ExLibris Knowledge Center features the latest information on all Ex Libris products

• Find documentation, knowledge articles, training, and more

• Ex Libris Libguides: how-to videos, release notes and best practices for all Alma modules

• New Releases - learn about new features

Open

• Discussion Lists:

  • ALMA-L

  • PRIMO-L

• Enhancement Ideas:

  • Idea Exchange

  • Idea Exchange Guidelines

• Community Enhancement Request Voting (CERV) - Upcoming

• ELUNA User Group

• ELUNA Conferences

• Joining an Ex Libris User Group

Open

• Updated and easy-to-follow metadata standards.

• Developed by the Metadata & Cataloguing Subcommittee.

Access: CLO Metadata Standards

Open

• Information about the Remote Access Service

• How to find your college IP address in CM

• Access: Remote Access Resources