Page 1+ Support

 

1 Person-to-Person Support | 2 Community Support | 3 Self-directed Learning and Support

Person-to-Person Support

 

For help with:

  • Network Zone related issues

  • Questions regarding consortial decisions

  • Sandbox access or issues

  • Electronic access issues (NZ distributed, IZ)

  • Configuration and general Institution Zone support

Email: helpdesk@OCLS.ca (Learn about Help Desk)

For help with:

  • Alma or Primo functionality problems

  • New release questions

  • Finding Knowledge Articles or Documentation

  • Electronic access issues (content or data)

  • Configuration and general Institution Zone support

Access: Ex Libris Support Portal

Ex Libris Open Case Escalation Recommendations

Information to Include when Reporting Issues

Please be as specific as possible and try to answer as many of the following questions as you can. OCLS/Ex Libris Support staff will need to try to replicate your experience.

Who: User or patron experiencing the problem, or user group(s) that have the issue?
What: MMS ID or barcode of one or more titles/items; Primo VE permalinks or search URLs?
When: Time the event occurred?
Where: What zone (IZ, NZ), library, menu, search?
Why: Describe the context. What were you trying to do? What steps did you take to get the error or issue?
How: Length of time for slow response time reports?

 

Community Support

 

  • College-to-college communications regarding Page 1+.

  • Recordings of Page 1+ Study Group sessions (bi-weekly meeting for colleges to discuss all things Page 1+ and learn from each other. Open to all.)

Access: Page 1+ Community Discussion Forum

 

Self-directed Learning and Support

 

  • Central source for Page 1+ documentation and training post Go-Live.

  • Shared Page 1+ Workflows, Guidelines and Policies.

Access: Page 1+ Alma & Primo Guide

  • Updated and easy-to-follow metadata standards.

  • Developed by the Metadata & Cataloguing Subcommittee.

Access: CLO Metadata Standards

 

  • Latest information on all Ex Libris products

  • Includes documentation, knowledge articles, training, and more.

  • Use Google search for easy
    Knowledge Center Searching.

Access: Ex Libris Customer Knowledge Center or Ex Libris Libguides