• staff at Cambrian College is are unable to see resource sharing request option in Primo VE records, blank form gives a “This form cannot be displayed” error message.

• Northern College is unable to select pickup location and submit form

• Ex Libris Support initially suggested the issues at Cambrian and Northern are related to a known issue involving the Resource Sharing form and that they had found and addressed the regression that was causing it on. This did not resolve the issues.

• Ex Libris Support then suggested that the issues could be resolved by ensuring that Cambrian and Northern have their libraries attached to the respective campuses in Alma, as the Page 1+ Borrowing Rule and TOU are configured with a Pickup Location Policy of "in patron's affiliated Campus." This configuration change has not resolved the issue for Cambrian College.Cambrian libraries have been attached to campuses

• requests are working as expected in Alma

• students are able to see the resource sharing request option in Primo VE

• Loyalist College has been testing disabling Cancel Request on Locate Failure in their borrowing setup .because it was sending the request cancellation letter very quickly to patrons and Loyalist is not ready to disable the letter

• They found that:

  • Borrowing requests with a 'locate failed' status remained in their active borrowing requests and they could review and place the request externally. The Requester does not receive a Request cancelled letter. They are satisfied with this functionality.

  • However, the request with "locate failed" status is was only showing a "View" option and Cancel is not available in the row action menu.  Staff can click on the specific request and select "change status" under the ellipsis (...) action menu. It allows them to select "change status" and "Cancelled by staff > Reason: Failed to locate potential suppliers".  However, the job does not make any changes (0 or 1 changes applied).

  • They can also "remove the request" and monitor the "failed to locate" requests in analytics.

Issue was resolved: Loyalist was able to cancel a few "locate failed" requests and is happy with this setting for Loyalist.

• See: https://clo-collaboration-spaces.atlassian.net/wiki/x/AQAVXw

https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/050Resource_Sharing/020Borrowing_Requests/030Managing_Resource_Sharing_Borrowing_Requests

• staff at Northern College were unable to select pickup location and submit form in Alma

• issue was resolved by attaching libraries to their respective campuses in Alma

• the Page 1+ Borrowing Rule and TOU are configured with a Pickup Location Policy of "in patron's affiliated Campus."

For more information on associate the library with the campus, please see Ex Libris Documentation on Configuring Campuses.