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Resource sharing request option appearing in records for electronic resources

Issues with Resource Sharing Request Forms

  • Niagara College is unable to submit a Resource Sharing Borrowing Request form in Alma without filling out the Request Costs portion. They are unable to submit the request form in Primo VE - encounter an "Internal Server Error".

  • Cambrian College is unable to see resource sharing request option in Primo VE records, blank form gives a “This form cannot be displayed” error message.

  • Northern College is unable to select pickup location and submit form

  • Ex Libris : there was Support initially suggested the issues at Cambrian and Northern are related to a known issue involving the Resource Sharing form and that they are working on

TBD

Resolved Issues

  • had found and addressed the regression that was causing it on. This did not resolve the issues.

  • Ex Libris Support then suggested that the issues could be resolved by ensuring that Cambrian and Northern have their libraries attached to the respective campuses in Alma, as the Page 1+ Borrowing Rule and TOU are configured with a Pickup Location Policy of "in patron's affiliated Campus." This configuration change has not resolved the issue for Cambrian College.

Resolved Issues

Request Costs section of RS Request Form issue at Niagara

  • Niagara College was unable to submit a Resource Sharing Borrowing Request form in Alma without filling out the Request Costs portion.

  • The issue was resolved by changing the value in their Request Cost TOU Policy from 0 to "None". Since the policy was configured to have a value (even though that value is 0), it means that Alma is expecting a value in the RS form when it is created. If None is selected, it circumvents this entirely.

Recalls

In order to facilitate a no recalls policy when a physical item request is placed for an item that has been loaned through a resource sharing request, the Recalled by Partner and Borrower Recall steps have been disabled in the Page 1+ Borrowing and Page 1+ Lending Workflows distributed from the Network Zone. With these steps removed from the workflow profiles, all behavior will be dictated by the normal operation of TOUs and the Loan Recall Configuration menu, as with any other kind of loan. In testing, we noticed that removing these steps from the workflow profiles preserves the due date for the item. However, renewals for the item could be blocked and the status of the item might not be changed in the borrowing or lending requests lists. Staff will be able to see the status in the history of the request.  

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Colleges outside of the networked environment placing requests

TOU Distributed from the NZ not appearing in IZs when they have been edited

  • when the Page 1+ rules distributed from the NZ are edited in an IZ they become managed in the IZ

  • for the Page 1+ rules distributed from the NZ appear in your IZ again, you will need to rename the edited rules

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