Re-engaging with recent guests in LibraryH3lp

Ever close a guest's chat window and then think of something you'd really love to add?  Now, you can do exactly that.

Open

Jump-starting a chat for a guest that is still hanging around in the chat box.

When you (the chat operator) close the chat on your side, the guest will move into a new Recent Guests contacts group.  Locate your guest in there and click on them to re-open their chat window, and send your message.  That's all there is to it!

If the guest is still hanging out with the chat box open on their (the guest's) side, they'll appear with a green dot and will display as a contact by default.

If the guest navigated away from the chat box, you'll need to show offline guests in your chat client, and then locate the guest to send your new message.  Guests come and go a lot as they move around web pages, and if they re-visit the chat box, they'll see the messages that you sent while they were not present.

Open

Jump-starting a chat if the guest has moved away from the chat box.  They'll get your message on returning to chat.

We've created a short, silent movie showing how to re-engage a guest that has navigated away and then returns.

You can re-engage with guests in ended chats or who have navigated off of the chat box for up to an hour.