Canned Messages Cheat Sheet

What has changed: 

Currently, canned messages can be accessed in LibraryH3lp by (1) using the canned message button and scrolling through canned messages or (2) by typing the message in the message space.

When searching for a canned message in the message space an operator has to use the exact wording that a message contains, otherwise LibraryH3lp will be unable to retrieve the message. 

To fix this, and to make it easier to retrieve canned messages, each message has now been standardized and special coding has been added for easy retrieval. 

Now, the coding is what LibraryH3lp will be able to identify easily, rather than the whole message.

How to Use: 

Web Chats: 

1. Go to the message bar of your active chat in the LibraryH3lp chat space

2. Enter in the keywords needed to retrieve the message you are looking for. 

   1. For example: you are looking for how to renew books at Lambton college, you can search the canned messages using one of the following phrases (to name a few):

      • lam+renew                                - LAMBTON+renew

      • lambton+renew                           - LAM+renew

3. Select the message you would like to use

4. Press the enter key to send your message

Note: when you retrieve the message the coding that makes this form of searching possible will be visible. But ONLY to the operator, once the message has been sent the coding will be hidden.

Text Chats:

1. Go to the message bar of your active chat in the LibraryHelp chatspace

2. Select the browsing option for canned messages

3. Select the canned message pool you would like to search “College name (Text)”

4. Locate the message you would like to send your visitor

5. Once located select the message

6. Press the enter key to send your message to the visitor

Note: you cannot use the coded searching on text messages at this time as the HTML code that enables this search feature will be visible to the text user.

College Names and Abbreviations:

Keyword Index: