How to change your password in LibraryH3lp
- Aura Hill
Analytics
For staff access, login here: https://ca.libraryh3lp.com/webclient/#/client
Use your assigned login, which will have been sent to you by askON and will follow the following formula:
Username: abc_firstname
Password (case sensitive): askON
Once you’ve successfully logged in with your assigned login, you will need to update your password.
IMPORTANT: do this on your first shift, not before. Remember not to log in with your staff account unless it is your shift.
Select “Preferences” from the black left side toolbar. Once there, select “Change Password”
A pop-up will appear, prompting you to enter a new password of your choosing for your personal login.
Once your password has been updated, you’re ready to go!
Important note about settings: please do not change your nickname. If there are any issues with the nickname you’ve been assigned (e.g., spelling errors, etc) please contact Lauren.
Resetting passwords
Note that once you have selected your own personal password, askON will not have a record of it.
If you have any access issues or need to reset your account, contact LibraryH3lp Support via email: support@libraryh3lp.com or phone (877-844-5371)
You can use emergency logins if necessary while your password is being reset
College staff: Username: askON_college; Password: askON
Student operators: Username: askON_student; Password: askON