TCPR Subcommittee Communication Plan
...
| Table of Contents | ||||
|---|---|---|---|---|
|
Introduction
Purpose
The purpose of this plan is to define what and how the TCPR Subcommittee will communicate to its target audience about the implementation of the Collaborative Library Services Platform (CLSP), and about the CLSP itself.
...
Primary External Stakeholders (for TCPR Subcommittee)
This stakeholder group, also referred to as end users, is the main focus of this communications plan.
...
Secondary External Stakeholders (for PMO and TCPR Subcommittee)
This stakeholder group may not apply to all colleges depending on the hierarchy of their institution. However, this group should be informed of PR/branding activities as appropriate.
College leadership as appropriate (in terms of awareness of PR, training, branding activities)
Core Stakeholders (for PMO only)
Core stakeholders, those most directly impacted by the transition, will receive specific, targeted, time-sensitive information. Any communication that requires a response from these stakeholders will be highlighted. This group includes:
...
Associated Communications Activities
1.a. Communicating expectations for the new library system for library users, college admin to ensure they understand what will be delivered
[need activity - maybe a college CLSP launch checklist?]
...
Launch of Alma/Primo
Sirsi & OCCLIB Listserv replacements
Review IL content for update
Review & update internal procedures & processes process documentation for updating
...
1.b. Internal updates to college via “staff news” re: status building to go live - [Build phase]
1.c. Social Prepare social media package for libraries for their users that can be customized with proposed tweets, images, etc. - July 2022
1.d. Checklist for libraries for things outside library system to help libraries go live (outside Ex Libris responsibility
IL: Updating screenshots, online tutorials, etc.
Library website, FAQ - search and replace
Updated communication plan for your college
Update URLs (Ex Libris will help with this)
1.e. Branding Toolkit (consider print material, posters, flyers, etc.)
Communication Need 3: Prepare Library Staff to Support Patrons
...
Provide central channel for training information that colleges can customize
Provide opportunities for people to share knowledge and ask questsionsquestions
Associated Communications Activities
1.a. Create a LibGuide for Alma/Primo hosted on CLO website- [? phase]
1.b. Develop train-the-trainer approach for library staff (may be include LibGuide)
Separate checklist (could be part of the LibGuide)
Small packages of training material for each library (could be part of the LibGuide)
2.a. Create Community of Practice - [? phase]
2.b. Host a braining storming session on how to educate students about Primo with library staff involved in instruction - August [?]
Example: Separate IL presentation with quick tips
2.c. Create generic scripts to answer questions.
https://slcny.libguides.com/lsptraining/campus-training#s-lg-box-23888126
...
[old format below - content copied above - may revise/revamp later]
...