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titleOversee and manage the Page 1+ Alma Sandbox and the LIT program Alma Sandbox

·       Sandboxes are the Alma/Primo VE test environments. Library staff and OCLS may use these sandboxes for training and experimenting with different configurations or integrations. OCLS can manage these sandboxes and develop guidance on how the Page 1+ colleges can use the Alma and Primo VE sandboxes.

For example,

  • Develop sandbox policies and procedures

·      

  • Manage testing credentials in sandboxes

·      

  • Manage Developer Network credentials for sandboxes and create API keys for the sandbox environments on demand

·      

  • Review and test new releases and enhancements in the sandbox environments and introduce them to colleges

·      

  • Manage the refresh of sandboxes. This includes requesting the refresh, requesting extra features to be turned on as needed, and testing after the refresh

·      

  • Resolve sandbox problems as identified

·      

  • Assist colleges with LIT program training. This may include creating accounts, assigning roles, troubleshooting, and data cleanup

·      

  • Coordinate with LIT program training colleges to manage sandbox refresh

Out of Scope Activities·      

  • Perform testing in sandboxes for colleges

·      

  • Remove college-created testing data

·      

  • Restore college-created testing data

·      

  • Retain college-created testing data during the sandbox refresh

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titleProvide consultation and support that is unique to the colleges and the shared Page 1+ system.

OCLS is the expert on the Page 1+ consortium, it’s consortial services, and shared data that are embedded in the system (eResource Management, Remote Access, CLEAR, Metadata Management, the Network Zone). With this customized expertise and admin access to the NZ and IZs, OCLS is in a unique position to provide hands-on support to the colleges.

For example:

  • Assist in troubleshooting an issue or a question that requires familiarity with consortial decisions and shared services.

  • Compare system settings and provide examples of what other colleges have done (ex: what language have other colleges used in their letters).

  • Further research and identify issues that can be resolved with OCLS support or a consortial initiative.

  • Formulate questions for Ex Libris.

  • Troubleshoot an issue to determine if the issue is OCLS service-related or is an issue for ExLibris to address.

Out of Scope Activities

  • Escalate a support ticket with Ex Libris.

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  •  Centrally funded:
  •  Cost recovery: incorporated into annual Page 1+ Consortium fee schedule
  •  Professional Service:
  •  Under review

Future Considerations

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Letter template development and maintenance

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