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To report any issues, please use [add form link] to report issues to OCLS. A spreadsheet will also be created to allow colleges to see what issues others are experiencing and connect multiple issues that are the same. To manage expectations, please this Google form:
Alma NZ Collection Issue Reporting form
Form submissions are available in a spreadsheet linked at the top of the form so you can review known issues that have been reported by other colleges. This spreadsheet, along with the ERMA to Alma Mapping Tables, replaces the Electronic Collection Change Report and Known Issues & ERMA Mapping pages in Confluence, which have now been retired.
Please allow some time for OCLS to respond to your request initially as this is a new reporting system and the team is already working on previously identified issues (see below).
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Reference and link to part 4 of the testing guide
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How to report issues (still undetermined)
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The form will initially be used for information gathering as we prepare for next steps.
Identified Issues
From preliminary testing with the E-resources/Acquisitions Subcommittee, OCLS is aware of issues with many EBSCO collections, but the results are inconsistent across collections and colleges. Reported issues include:
Unable to locate in Primo
The collection appears in Primo, but with no link
The link leads to an error code 3 (only applicable to RA colleges)
The link leads to an “Error in HTTP handler” message, or other error message coming from EBSCO’s system
Several colleges have also reported other issues they’ve encountered with various e-resource collections, by email and in Basecamp.
OCLS continues to investigate these issues.
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