TCPR Sub-committee Communication Plan
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Introduction
Purpose
This plan identifies stakeholder groups, key messages, goals/objectives, and communications tools that will be used to ensure that information related to the CLSP implementation of Alma and Primo VE systems is shared in a timely, accurate, and effective manner with external stakeholders. It also establishes a formal comprehensive plan for communications to stakeholders.
The purpose of this plan is to define how and what the TCPR Sub-committee will communicate to core and external audiences surrounding implementation of the new, next-generation ILS.
[below from Terms of Reference - incorporate?]
Supports the Project Management Office in providing communication about planning and implementation of the library services platform ensuring information is appropriately distributed to all staff who need to be informed within each library. For example:
Support the writing of communication needs of the project whenever possible
Recommend and review communications for the PMO to ensure we are using the voice of participating libraries.
Scope
This plan addresses the communication role & responsibilities of the TCPR Sub-committee, according to the CLSP Communications Framework - is only to external stakeholders
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Communication surrounding all aspects of CLSP implementation should be designed to meet following objectives:
General
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Ensure that the information library and IT staff receive correctly shapes their understanding of and preparation for implementation at their institution and ensure appropriate lead time for local preparation
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Ensure stakeholders’ expectations are realistic by shaping Day 1 and long-term vision (focusing on a shared platform developed with best practices, quality, and efficiency in mind)
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Articulate milestones and accomplishments; share big-picture road map
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Communicate success stories, recognizing the contributions of people and teams
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Provide opportunities for discussions across all levels
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Ensure that communication is effective by soliciting feedback from stakeholders
For External Stakeholders
Build acceptance of the new platform by reinforcing benefits, flexibility, and thoughtful planning – and by underlining that the driving force in making decisions is based on the needs of students and staff, and enhancing capacity for collaboration across college libraries.
Make sure faculty are aware
Making sure facultaty are ready
MAking people excited about it
Key Messages
Key messages are the foundation of what you want to communicate to the target audience. They should be reflected in all communication activity in some form. These key messages are high-level statements about what you want your stakeholders to know and are meant to show them what the project can offer them.
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Support PMO in development of communications
For Core Stakeholders
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We consistently provide timely information to support our stakeholders and ensure the project’s success with:
Targeted communication regarding task management, project status, meetings, training, documentation, and go-to resourcesSupporting migration preparation, planning internal workflow, testing the new environment, and preparing relevant instruction
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We foster a culture of community to create a collaborative environment and build positive momentum for the integration.
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For External Stakeholders - for TCPR Committee to determine
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