Issues with Resource Sharing Request Forms

Cambrian College is unable to see resource sharing request option in Primo VE records, blank form gives a “This form cannot be displayed” error message.
Northern College is unable to select pickup location and submit form
Ex Libris Support initially suggested the issues at Cambrian and Northern are related to a known issue involving the Resource Sharing form and that they had found and addressed the regression that was causing it on. This did not resolve the issues.
Ex Libris Support then suggested that the issues could be resolved by ensuring that Cambrian and Northern have their libraries attached to the respective campuses in Alma, as the Page 1+ Borrowing Rule and TOU are configured with a Pickup Location Policy of "in patron's affiliated Campus." This configuration change has not resolved the issue for Cambrian College.

Cancel request on locate failure

Loyalist College has been testing disabling Cancel Request on Locate Failure in their borrowing setup.
They found that:
- Borrowing requests with a 'locate failed' status remained in their active borrowing requests and they could review and place the request externally. The Requester does not receive a Request cancelled letter. They are satisfied with this functionality.
- However, the request with "locate failed" status is only showing a "View" option and Cancel is not available in the row action menu. Staff can click on the specific request and select "change status" under the ellipsis (...) action menu. It allows them to select "change status" and "Cancelled by staff > Reason: Failed to locate potential suppliers". However, the job does not make any changes (0 or 1 changes applied).
- They can also "remove the request" and monitor the "failed to locate" requests in analytics.
https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/050Resource_Sharing/020Borrowing_Requests/030Managing_Resource_Sharing_Borrowing_Requests

Niagara College was unable to submit a Resource Sharing Borrowing Request form in Alma without filling out the Request Costs portion.
The issue was resolved by changing the value in their Request Cost TOU Policy from 0 to "None". Since the policy was configured to have a value (even though that value is 0), it means that Alma is expecting a value in the RS form when it is created. If None is selected, it circumvents this entirely.

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